General Manager – Malaysia & Singapore
Industry:-Hospitality
Location: KL – Malaysia
Experience
- Local or Foreign national with minimum 10 yrs. of experience in the Travel industry with minimum 3yrs of leading a large team.
- You should have excellent knowledge of the Inbound Travel business and a good understanding of what a DMC does.
- Ideally you will have good knowledge of the country as an Inbound destination
- Fluency in English must (verbal & written), knowledge of French (German or Spanish) will be an advantage.
- Experience in using some type of Travel software and Database.
Objectives:-
- To lead or build and lead a management team capable of delivering high service standards
and achieving long-term growth goals. - Work with the Destination BOD to develop strategies and set a business plan with clear goals
and objectives aligned with the company vision. The GM must own the plan, make sure your
team is clear, fully aligned on the goals and objectives and capable and motivated to deliver. - Your destination must always aim to create, distribute and promote sustainable experience-rich travel experiences and ensure our product always aims to be best-in-destination.
- Ensure with the lightest possible impact on the environment and aim to create positive opportunities for communities, local people, staff and aspire to be a good example of showing how destinations can benefit from tourism. We always aim to be the leading DMC at the forefront of responsible travel.
- Create positive, enriching workplaces where our people have a clear sense of purpose so they feel and understand the positive impact their work has for their clients, the company and the environment. We always aim to develop a positive working culture where our people can learn and thrive and have the opportunity to do great work they can be proud of.
- For our clients we want to continue developing the most enriching and satisfying experiences and to deliver excellent service always. When it comes to service delivery, we must always aim to be the #1 DMC in destination.
- We are also developing technology that will allow us to work more efficiently, faster, smarter and scale our business. The GM must be part of the drive towards adopting and implementing technology and has a responsibility to lead change and improve processes.
Responsibilities:-
- Build and maintain an organization that is capable and empowered to deliver the expecte services. In a comfortable and flexible/hybrid work environment managed in an environmentally friendly manner.
- Provide regular check and balance our Staff welfare and happiness, roll-out satisfaction survey result and ensure staff participation.
- Ensure staff onboarding processes and group level internal communications are functional and fully optimized
- Work with the leadership team to plan and develop staff training programs that make sense for your destination.
- Oversee recruitment and ensure equality and diversity are present in our recruitment and HR strategies.
- Work closely with the Chief Purpose Officer to set and update processes that are aligned with the rest of the group.
- Prepare annual budget by year-end for Board sign off
- Deliver Monthly Financial reporting package to CEO/COO/CFO/. Includes:
- Monthly P+L Financial accounts: P+L actual against budget, Updated Balance Sheet,
- Updated CFF ( all with comments from Finance Manager)
- Monthly written report (Quarterly in more detail)
- Make sure IT infrastructure and resources are cost efficient and allow for a smooth and
- productive work environment (e.g. review Tourplan license need, server upgrade, etc.).
- Ensure operations staff follow correct procedures and provide best quality services for all
- clients arriving at their destination.
- Monitor key agent performances and bookings. You are expected to stay in contact and on good terms with Top agents and closely monitor booking patterns in order to identifying opportunities or problems at source.
- Be ready to represent our company and its values at travel trade shows, when required to attend.
- Ensure internal teams are aligned with sales teams and in regular contact, while also ensuring communications are cordial, positive and productive.
- Ensure all suppliers provide best and most responsible quality services for our clients are subject to regular quality, price and regulatory /compliance checks.
- Negotiate with new and/or existing suppliers including, but not limited to, hotels, sub-agents and transport companies to ensure we select the most responsible ones in destinations and receives the best possible rates and the highest service standards.
Knowledge & Skills
- Understanding customer needs and inclination towards customer service.
- Strong organization and prioritization skills
- Excellent interpersonal and good public speaking skills.
- Leader with a positive and dynamic personality, able to adapt to different cultures.
Salary:- In line with industry standards.
Think you fit the bill?
