General Manager

Industry:-Hospitality

Location: Vietnam (Resort Based – New Development)

ABOUT THE ROLE:-

You Must Have:-

• A minimum of 5 years of experience in resort management, preferably with pre-opening experience.
• Proven leadership skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders, team members, and guests.
• Strong organizational and problem-solving abilities to handle complex projects and overcome challenges.
• Sound knowledge of hospitality operations, including front office, food and beverage, housekeeping, and guest services.
• Familiarity with financial management, budgeting, and forecasting processes.
• Understanding of marketing strategies and the ability to develop innovative promotional campaigns.
• Knowledge of local regulations and industry standards related to resort operations.
• Flexibility to work in a fast-paced and dynamic environment, including extended hours and weekends when necessary.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

Main Responsibilities:-

1. Leading the pre-opening team: You will assemble and lead a dedicated team of professionals to oversee various aspects of the resort’s pre-opening, including operations, marketing, finance, and human resources.
2. Developing and executing the pre-opening plan: You will work closely with the project management team to develop a comprehensive pre-opening plan, outlining timelines, tasks, and resource requirements to ensure a smooth and efficient launch.
3. Recruiting and training: You will be responsible for hiring and training a skilled and knowledgeable staff, including department heads and key personnel, ensuring they are equipped to deliver exceptional service and meet the resort’s high standards.
4. Establishing operating procedures and standards: You will develop and implement standard operating procedures and service standards across all departments, ensuring consistency and excellence in guest experiences.
5. Collaborating with suppliers and contractors: You will work closely with suppliers and contractors to ensure timely delivery of goods and services, overseeing contract negotiations and vendor selection processes.
6. Implementing financial controls: You will work with the finance team to establish financial controls, budgets, and forecasting systems, ensuring the resort operates within approved budgets and achieves revenue targets.
7. Creating marketing and promotional strategies: You will collaborate with the marketing team to develop effective marketing and promotional strategies, including digital marketing campaigns, PR initiatives, and partnerships, to generate awareness and drive bookings.
8. Ensuring compliance with regulations and standards: You will ensure the resort’s compliance with all relevant local regulations, health and safety standards, and industry best practices, proactively addressing any issues or concerns.
9. Managing stakeholder relationships: You will serve as the primary point of contact for owners, investors, and other stakeholders, providing regular updates on the pre-opening progress and addressing any inquiries or concerns.
10. Setting the foundation for post-opening success: Your role extends beyond the pre-opening phase, as you will be responsible for establishing a strong operational foundation that sets the stage for continued success post-opening, including ongoing staff training and development, guest satisfaction monitoring, and continuous improvement initiatives.
11. The successful candidate will have a proven track record in resort management, preferably with pre-opening experience, exceptional leadership skills, and a passion for delivering exceptional guest experiences. Strong communication, organizational, and problem-solving abilities are essential for this role.

Salary:- In line with industry standards.

Think you fit the bill?