IT Manager

Industry:- Hospitality

Location: Thailand

You Must Have:

• Bachelor degree in Information Technology, Computer Science, or a related
  field. Relevant certifications (e.g., CCNA, MCSA, CompTIA Network+) are
  advantageous.
• Proven experience as an IT Manager or similar role, preferably in the hospitality
  industry or luxury hotels.
• Comprehensive knowledge of IT infrastructure, networking, security, and
  software applications.
• Familiarity with property management systems (PMS) and hospitality-specific
  software.
• Strong leadership and team management skills, with the ability to motivate and
  mentor staff.
• Excellent problem-solving and analytical abilities, with a keen eye for detail.
• Effective communication and interpersonal skills to interact with diverse
  stakeholders.
• Experience in managing IT projects from conception to implementation.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Responsibilities:-

• IT Infrastructure Management
• Plan, design, and maintain the hotel’s IT infrastructure, including networks,
  servers, storage, and telecommunications systems.
• Monitor system performance, identify areas for improvement, and implement
  solutions to enhance efficiency and reliability.
• Ensure data security and privacy measures are in place to protect sensitive
  information.
• Technical Support and Helpdesk:
• Lead and manage the IT support team, providing technical guidance and
  mentorship.
• Oversee the IT helpdesk operations, ensuring timely and effective resolution of
  technical issues for hotel staff.
• Implement IT service management best practices to maintain high levels of user
  satisfaction.
• System Implementation and Integration:
• Collaborate with other departments to identify technology needs and
  opportunities for system enhancements.
• Oversee the implementation of new software applications and systems, ensuring
  seamless integration with existing platforms.
• Conduct thorough testing and training to ensure staff proficiency with new
  systems.
• IT Security and Compliance:
• Establish and enforce IT security policies, procedures, and protocols to
  safeguard against cyber threats and data breaches.
• Ensure compliance with relevant data protection and privacy regulations.
• Conduct regular security audits and vulnerability assessments.
• Technology Planning and Budgeting:
• Develop and execute a comprehensive IT strategic plan aligned with the hotel’s
  overall objectives.
• Prepare and manage the IT department budget, ensuring cost-effective use of
  resources.
• Identify technology trends and advancements to recommend strategic
  investments.
• Vendor Management:
• Manage relationships with IT vendors, service providers, and contractors.
• Negotiate contracts and service level agreements to secure favorable terms and
  pricing.
• Monitor vendor performance and hold them accountable to agreed-upon service
  standards.
• Training and Knowledge Sharing:
• Provide IT training sessions to staff, enabling them to effectively utilize
  technology tools and software.
• Promote knowledge sharing within the IT team and other hotel departments

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